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Used Zammad version: 6.3.1
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Operating system: Windows 10
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Browser + version: Firefox 134.0.2 (64-Bit)
Expected behavior:
If I answer on a new created ticket from my mail adress. I will get automatically assigned as owner
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Actual behavior:
I become the owner directly without writing any response.
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Steps to reproduce the behavior:
auto-assignement is disabled!
Set a trigger:
Conditions:
-First response has changed
Execute:
-Owner = current user
Write an E-mail to zammad with your own E-mail adress.
You will become the owner directly, when the ticket is created. But in the history of the ticket I do not see any action from the trigger itself.
If I disable the trigger I will not become the owner directly.