cube
June 15, 2022, 4:47am
1
Used Zammad version 4.1:
Used Zammad installation type: Package
Operating system: Ubuntu 20.04
Browser + version: not related
The trigger is sent once on ticket close - this works fine, current settings for trigger:
After the ticket is closed sometimes we have to comment internally the issue. The internal comments should not send the notification again
The notification is sent on ticket close action, and on every comment after that
create ticket ā close the ticket ā add internal comment
Good afternoon, do you add an internal comment or a public one?
cube
June 15, 2022, 7:46am
3
As written, the comment is internal one.
awedor
June 15, 2022, 2:02pm
4
Then all you have to do is add the condition Visibility = public so the trigger will ignore hidden comments
cube
June 21, 2022, 4:45am
5
This method works only when I close the topic and I make additional public comment. If the last public comment was sent for example a day before and Iām only closing the ticket, then notification is not send (trigger conditions are not fulfilled)
awedor
June 21, 2022, 9:23am
6
Have you tried reversing it? Visibility IS NOT internal?
system
October 19, 2022, 9:23am
7
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