Infos:
- Used Zammad version: 6.3.1-1722007696.43d58aa5.jammy
- Used Zammad installation type: package
- Operating system: Ubuntu 24.04
- Browser + version: Google Chrome
Good afternoon,
We currently have a “Pending Till” trigger created that will delay the ticket for 2 days if an email is sent to the customer.
Is it possible to make this pending till work through the calendar?
So that for example weekend days are not counted in this 2 days delay.
Example:
We send a mail on Friday, the ticket should open back on Tuesday and not on Sunday.
Thanks in advance!
Current Trigger:
Greetings,