- Used Zammad version: This is Zammad version 3.3.x
- Used Zammad installation source: ubuntu package
- Operating system: ubuntu 18.04 lts
- Browser + version: firefox /chrome
- do not sent a mail when owner of ticket adds a note
- owner receives email by adding a note to his own ticket
The idea is to send a mail notification to the ticket owner, when someone else (not ticket owner) adds a note to the ticket.
My tigger doesn’t work.