Trigger: "Owner is not current user" doesn't seem to work


  • Used Zammad version: This is Zammad version 3.3.x
  • Used Zammad installation source: ubuntu package
  • Operating system: ubuntu 18.04 lts
  • Browser + version: firefox /chrome

Expected behavior:

  • do not sent a mail when owner of ticket adds a note

Actual behavior:

  • owner receives email by adding a note to his own ticket

The idea is to send a mail notification to the ticket owner, when someone else (not ticket owner) adds a note to the ticket.
My tigger doesn’t work.


Let me make it easier:

How can I check (in the trigger options) that
The updater of the ticket IS or IS NOT the owner.

My try was: Owner is not current user.
But this check fails, that means even when I add a note to a ticket I own I will get a mail. (which makes no sense)

I need your brains for this :smiley: