- Used Zammad version: 5.2.3
- Used Zammad installation type: package
- Operating system: Debian
- Browser + version: Firefox
- Confirmation email is sent to customer on ticket creation
- No email is sent.
From the logs:
INFO – : Unable to send trigger based notification to … because no email address is set for group ‘Users’
Steps to reproduce the behavior:
- We have configured an Microsoft 365 channel with target group ‘Users’ but no email channel (since we are using Microsoft 365 as email provider).