Trigger on ticket creation doesn't work with Microsoft Office 365

Technical assistance
1

Infos:

  • Used Zammad version: 5.2.3
  • Used Zammad installation type: package
  • Operating system: Debian
  • Browser + version: Firefox

Expected behavior:

  • Confirmation email is sent to customer on ticket creation

Actual behavior:

  • No email is sent.

From the logs:
INFO – : Unable to send trigger based notification to … because no email address is set for group ‘Users’

Steps to reproduce the behavior:

  • We have configured an Microsoft 365 channel with target group ‘Users’ but no email channel (since we are using Microsoft 365 as email provider).
2

Sounds like you need to go into the groups in admin and set the email for that group. It is different from the incoming/outgoing channel setup.

1 Like
3

Thank you very much, that was indeed the problem.
I was a little confused, because I had to configure the group for the channel / email and the other way around too, i. e. the email for the group.

4

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