Trigger on all articles but first

  • Used Zammad version: 6.2.0-1702655605.5505bf07.jammy
  • Used Zammad installation type: package
  • Operating system: Ubuntu
  • Browser + version: Chrome 118


Is there a way to trigger on the creation of a new article, except for the first (Because the first implies ticket creation? )

I have multiple triggers that call webhooks, one on ticket creation. And one later on when a customer creates a new article. But now they are both triggered when a new Ticket is created. I would like to exclude the article creation trigger when it’s the first one. I also checked if I could just add a time based condition (article created within seconds after ticket creation). But an article doesn’t have a created_at object variable.

Anyone has an idea how to do this?


I fixed this. I was stupid before.

I just used a ticket.created_at condition on the article creation trigger.

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