- Used Zammad version: 6.2.0-1702655605.5505bf07.jammy
- Used Zammad installation type: package
- Operating system: Ubuntu
- Browser + version: Chrome 118
Is there a way to trigger on the creation of a new article, except for the first (Because the first implies ticket creation? )
I have multiple triggers that call webhooks, one on ticket creation. And one later on when a customer creates a new article. But now they are both triggered when a new Ticket is created. I would like to exclude the article creation trigger when it’s the first one. I also checked if I could just add a time based condition (article created within seconds after ticket creation). But an article doesn’t have a created_at object variable.
Anyone has an idea how to do this?