Zammad via Contact Form 7. After incoming emails were repeatedly marked as closed, I changed the settings under “Filter” in the email settings so that tickets submitted through the form, which contain “Ticket erstellen” (Create Ticket) in the subject, are marked with the status: New. Now, however, I have the problem that the triggers I set up for assigning priority are not working. Does anyone know what could be the cause of this?
Could you share your filter and trigger configuration please? I assume contact form 7 sends an email to your zammad instance running on a Debian-like distro since you didn’t share your configuration.
Also include other triggers that might interfere please (handle similar conditions). It could be that the triggers are being activated in an order that is unfit for your purposes.
The Zammad web interface runs locally on a virtual Ubuntu server and receives the tickets via IMAP from the Wordpress plugin Contact Form 7, which is integrated into the company website.
According to your trigger:
When conditions Match:
Stat is New
Text contains High
Execute Changes:
Priority High
This isn’t working because you aren’t making a change to trigger this event.
Use an email filter instead.
Match All of the following:
Status is New
Text contains High
Perform Actions
Priority 3 High