Infos:
- Used Zammad version: 5.3.1
- Used Zammad installation type: Package
- Operating system: Linux
- Browser + version: Edge version 110.0.1587.50 / Chrome version 110.0.5481.96
Expected behavior:
- For the ticket owner to get an email notification when customer or agent writes a note in a ticket (but not for system status changes like from “pending closed” to “closed”)
Actual behavior:
- Either I am recieving too many email notifications, or none at all.
Steps to reproduce the behavior:
I am trying to set up a trigger that notifies the owner when new information such as email/note is added to a ticket.
Since there seems to be too many of the system messages, I would instead like to use a trigger for agents to get an email when any ticket has been updated by either customer or another agent. But when I try to create a trigger for all owners to get notified, you also get an email when it’s updated by yourself - also not a good solution.
Since we only have 10 agents, I was considering creating a specific trigger for every agent. But I can’t make this work either. I have set a trigger do the following, but for some reason this did not send out an email when another agent made a comment on my ticket. I only got a notification in the Zammad interface.
Is there a delay when you update these triggers, or is it something else I’m missing? Is it even possible to configure what I want? Or, is it possible to modify the system and turn off some, but not all, system messages?
