Trigger for "Ticket closed by Customer"

  • Used Zammad version: 3.1.x
  • Used Zammad installation source: package
  • Operating system: CentOS 7
  • Browser + version: MF68esr

Expected behavior:

On webbrowser the customer can close his ticket manually and a notice comes up with “Closed by customer”.

Actual behavior:

I cant find the right settings to configure this trigger. If the customer make a notice and change the state to close it is working with this settings:

But if the customer change only the state without pulling a notice, its not working… Not even with this settings:

I am able to pick up the updater of a status? Here Daniel Test:

Yours, Daniel.

As far as I’m aware this is currently not possible without note/article, because we don’t check for the role of the user in a trigger.

So do we make this ticket a feature request? I think it makes sense to recognize who has updated a ticket.
Perhaps it is sufficient to add the following under Ticket -> Updated by -> Customer.

I changed this topics category to “Feature Request”, I think that’s good enough, because you already described what you’re trying to achieve. :slight_smile:

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