Trigger for text inside article?


  • Used Zammad version: 2.2.x
  • Used Zammad installation source: deb 9 repo
  • Operating system: deb 9
  • Browser + version: all (really)

Expected behavior:

I am able to launch a trigger based on the text inside a reply.

Actual behavior:

The trigger is not working.

Steps to reproduce the behavior:

  • Set the following trigger:

# - contains - test
State - is - new,open,pending close,pending reminder
Action - is - updated

tags - add - example

  • Create a ticket
  • write a reply containing “test”


Should this work or am i misinterpreting something? I’m not sure if it’s a bug or not.


nvm, # is the id. My bad.

Nevertheless, is there any way to do something like that?
A trigger based on text inside an article?


this is not possible right now, because we don’t look at the body at the moment. But would be a nice addition.


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