Used Zammad version: 6.3.0-1715005031.90f23fd1.bookworm
Used Zammad installation type: package
Operating system: Debian 12
Browser + version: Chrome
Expected behavior:
Attempting to create a trigger which will fire when pending close date/time is 2 days out, advising customer that ticket will close in 2 days time if they have not responded. Set trigger to activated = time event, Conditions: pending till = within next (relative) 2 days, state=pending close
Actual behavior:
Trigger doesn’t fire. No evidence of email sent in ticket.
Steps to reproduce the behavior:
Create ticket, set state to pending close, and enter a date more than 2 days away.
if I am understanding correctly how Zammad works, a Trigger activates only when an action happens.
Like in this case it would only triggeras (like at the moment) I set the pending date to 2 days from now
What would solve your request is a scheduled task using the scheduler, which is a recurring task. The scheduler checks the status of tickets at a given time and would start the task if the pending date is 2 days from now
If i understand this correctly though, my conditions as shown below would have the scheduler trigger each time for any jobs that are within 2 days of closing, which wouldn’t be good, spamming the user every hour. How would I set the conditions to only fire once?
You have set one time to run the schedule, this way (in my case) at 10:30 the scheduler runs through all tickets and verifies which tickets have certain conditions like
