- Used Zammad version: 3.2.0-1578664361.375c4929
- Used Zammad installation source: Debian Package
- Operating system: Ubuntu 18.04
- Browser + version: Firefox 72.0.1
Expected behaviour:
I have a trigger setup in schedular:
- When the trigger runs, it should take any ticket with no contact from the customer for 1 minute (short time for testing purposes) and:
- Send chase email to customer
- Change the ticket state to ‘pending close’
We’re using the ‘pending close’ as a holding pen for quiet tickets, so another scheduled trigger can monitor them and automatically close after a specified time of no contact
Actual behaviour:
- Send email to customer - Works
- State of ticket did not change
Steps to reproduce the behaviour:
Setup the following trigger in schedular:
Monitor until it runs, check ticket state.