when serving customers around the globe not everyone is bound to the same public holidays and of course not everyone is aware of certain public holidays. So it would be great, if it would be possible to send auto replies based on the public holidays in the different calendars.
I am running version 3.2. In the trigger section I would like to be able to select the creation date to fall into the public holidays of a certain calendar to send corresponding responses. “Unfortunately we can not respond today due to a public holiday…”.
I might also be interesting to send an auto reply based on the actual time of the certain calender.
“You sending the email outside of our support time. We will answer you tomorrow at 7:42am…”
Thanks a lot and kind regards