Trigger an auto reply depending on public holiday

Hi,

when serving customers around the globe not everyone is bound to the same public holidays and of course not everyone is aware of certain public holidays. So it would be great, if it would be possible to send auto replies based on the public holidays in the different calendars.

I am running version 3.2. In the trigger section I would like to be able to select the creation date to fall into the public holidays of a certain calendar to send corresponding responses. “Unfortunately we can not respond today due to a public holiday…”.

I might also be interesting to send an auto reply based on the actual time of the certain calender.
“You sending the email outside of our support time. We will answer you tomorrow at 7:42am…”

Thanks a lot and kind regards
Cornelius

4 Likes

I support this request

I also look forward to a holiday-auto-reply-function that triggers automatic mail replies on tickets that receive new answers or newly created tickets triggered by customer emails.

You may want to have a look at Zammad 3.3 which indeed can filter for working hour or not.

Thank you MrGeneration. We are already running 3.3, but it doesn’t account for special dates during the year that are regular holidays (meaning that we would have to set up manual auto-replies, and they would continue on until deactivated).
Any ideas for a workaround? Do you have experience with triggers? Triggers seem to cause problems here often, as they don’t do what we set them up to doing.

I see, then that’s not covered by the current functionality, you’re right - sorry.

No valueable workaround for this, sorry.

I hope so as a Zammad Consultant.
I suggest an independent thread though.