Hello everyone 
I have a small question.
Is it possible to make an API call during ticket creation in Zammad using a trigger or another method? I have data stored in another application that I need to retrieve automatically when creating a Zammad ticket.
Thank you 
Hello Sina,
That depends on how much time you want to invest.
I’ve spent the last three weeks writing a similar function to send tickets from Zammad to our KanBoard using a button if necessary.
To do this, middleware had to be created, the Zammad source code had to be adapted, and the KanBoard source code and database had to be adapted as well.
It’s basically not rocket science, but there are a few things you have to take into account, and it takes a little time until you understand the structure of Zammad’s source code and know where you need to make adjustments.
I have also built monitoring of Zammad’s code into the middleware so that it automatically implements the changes again after each update.
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