As the documentation states and has been said on here several times: Adding tags are not counting as a ticket update and thus does not execute triggers.
OK, thank you very much.
If I actively set the tag in a new ticket and then click the update button without assigning the ticket to a user, should it be considered an update?
I would just like to make sure that a team of three users processes the tickets that relate to their area of expertise. I don’t want to assign the ticket to a specific user, but rather to the team. Perhaps there are simpler ways to implement this.
I have now solved it as follows:
I created an object with tree_select
and then a trigger. When the object is selected, the user is subscribed to the ticket.
