Traslations for Group Names

Technical assistance
1

Infos:

  • Used Zammad version: amd64 6.4.1-1736505193.850b9b8e.noble
  • Used Zammad installation type: package
  • Operating system: Ubuntu 24.04 LTS
  • Browser + version: Any latest version

Expected behavior:

We work in a multilingual environment. I created two groups with names in English, and I would like users speaking other languages to see the group name in their own language when they open a new ticket.

Actual behavior:

I created new translations for both groups, but the user’s frontend shows always the name in English, regardless of the language of the GUI you choose.

I thank in advance anyone who can provide useful information about this

Steps to reproduce the behavior:

Crete a group with a random name, Add a translation for that name

2

Hi @gianlucagiacometti ,

this might be possible via:

  1. Update to latest zammad.
  2. Make your group field translatable:
root> zammad run rails c
rails> ObjectManager::Attribute.for_object('Ticket').find_by(name: 'group_id').tap { _1['data_option']['translate'] = true; _1.save! }
3

But could be that it’s not translated in all places or?

4

Yes! That works well. Thank you!