ghido
December 27, 2017, 7:21pm
1
Hi, i need a possibility to track all incoming call opening a ticket automatically. I explain better my request:
I receive a call on my number
zammad open a ticket and used, if there is, a customer informazion
I think zammad already has this feature for sipgate but i need to connect to cisco HCS+immagicle suite
I have the possibility to pay this development.
Thank you
Ghido
Hi @ghido
do you want to “open” a pre filled ticket create screen? Or you want to create a ticket automatically/directly?
-Martin
ghido:
cisco HCS+immagicle
And can this cisco HCS+immagicle push events to Zammad via http?
ghido
January 3, 2018, 3:02pm
4
Hi, i need to open a pre filled ticket create screen. i think Cisco HCS can push event via jabber but i’m not sure.
Both is good. Can you check if Cisco HCS can push it via jabber? Also an example payload would be fine.
ghido
January 4, 2018, 9:29am
6
Hi, i search and i found this guide for connect HCS to “generic” webpage using jabber (already installed on out help desk system)
can help us?
Thanks
Hi!
Did you ever come to a conclusion here?
Regards,
Torsten
Hi @ghido
I did some research, it’s not easy to parse jabber messages… so with normal/regular http calls (form data or JSON) it would work fine.
Can Cisco push the events this way too?
-Martin
Hi @TorstenS
what telephone system do you want to connect with Zammad?
-Martin
system
Closed
June 5, 2018, 5:58am
10
This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.