Hi, i need a possibility to track all incoming call opening a ticket automatically. I explain better my request:
- I receive a call on my number
- zammad open a ticket and used, if there is, a customer informazion
I think zammad already has this feature for sipgate but i need to connect to cisco HCS+immagicle suite
I have the possibility to pay this development.
do you want to “open” a pre filled ticket create screen? Or you want to create a ticket automatically/directly?
And can this cisco HCS+immagicle push events to Zammad via http?
Hi, i need to open a pre filled ticket create screen. i think Cisco HCS can push event via jabber but i’m not sure.
Both is good. Can you check if Cisco HCS can push it via jabber? Also an example payload would be fine.
Hi, i search and i found this guide for connect HCS to “generic” webpage using jabber (already installed on out help desk system)
can help us?
Did you ever come to a conclusion here?
I did some research, it’s not easy to parse jabber messages… so with normal/regular http calls (form data or JSON) it would work fine.
Can Cisco push the events this way too?
what telephone system do you want to connect with Zammad?
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