Hi, Community and Zammad Team which time counting tools are you using?
At the moment we’re using Kimai and we are not so happy with it.
- Zammad: Agent take the owner ship of Ticket
- Kimai -> Jump to the Kimai web Interface
- Kimai -> Start Timer
- Kimai -> Choose Customer
- Kimai -> Choose Projekt
- Kimai -> Choose Task
- Zammad: Going back on the Ticket
- Zammad: Writing what we are doing
- Zammad: Copy everything
- Kimai: Pasting everything
- Kimai: Stop Time clock
What we wish:
Time counter startet in Chrome or in Browser in the same screen like Zammad or Zammad integrated ^^.
Time counter choose Customer, group and everything from Zammad
Export documents for the customer for billing
Some body uses a time clocking / Tracker feature like this?
Perfekt would be to have 3cx integrate but this is an other story ^^.
Thanks a lot