Used Zammad installation type: source, self hosted
Operating system: Windows
Browser + version: Microsoft Edge on Version 132.0.2957.127
Expected behavior:
dt() method would change the formatting of the timestamp to the defined formatting
Actual behavior:
dt() method does only produce an empty value “-”, i tried it with multiple timestamp variables, none of them worked
Steps to reproduce the behavior:
I called the method using the example i found on the admin docs, which is as follows: #{dt(ticket.created_at, "%A %Y-%m-%d %H:%M in the office", "Europe/Berlin")}
It did not work. Is the syntax wrong?
I followed every advice i found on pasting it into the textmodules, doing CTRL+Shift+V to paste as raw text, but it still didnt work
Hi @Tweiss. Could you please attach a screenshot of the configured text module? And yeah, please, answer the questions about when the text module is used.
Hi, I am not trying to use the text module on ticket creation, as I am aware that this wont work, due to limitations on zamad’s side.
I’ve read the older posts about it on this forum.
I am trying to use the text module in an ongoing ticket, a screenshot of the text module in question is attached.
As earlier mentioned, I am using the in the docs provided example for the dt() method. I read the comments that you should paste the raw text, stripped of any formatting, I’ve also done that.
I can confirm that above does not work with text modules - the exact same however works. I was about to create a bug report for it but re-checked the documentation first. It clearly states: ‘… translated variable in triggers or schedulers, …’
A bummer to me to be honest and slightly unexpected. The documentation should work out this serious limitation much much better in my opinion. For date time formatting it’s even less obvious.
