Hi,
I Decided to put this as a feature request as I’m not 100% sure it’s classified as a support issue or bug.
When Time is entered on a ticket, the Time Accounting “Overviews” or reports show only the owner and time spent on a ticket.
It’s label is Agent, but from what I can tell it Groups all the time into one record for each ticket, and is only using the Owner not Agent.
For example.
Say a ticket has Owner Bob, and agent Bob enters 20 in time accounting.
Then Agent John adds time to this ticket, say 30 in time accouting.
In the Time accounting > Overview > Ticket, shows Bob as the Agent with Time accounting set to 50.
Two feature requests below
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Rename Agent on the time accounting to Owner, so it’s obvious they are just the owner of the ticket, not the person who entered the time.
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Have another section of reporting on “Agent”, showing how much time each Agent has entered.