Tickets with attachments are not created

Infos:

  • Used Zammad version: 6.2.0
  • Used Zammad installation type: docker compose
  • Operating system: Debian 12
  • Browser + version: 127.0.6533.120

Expected behavior:

Can attach files on zammad tickets

Actual behavior:

currently I can’t attach files by any way, with form and inside of zammad cant attach files now. I don’t know if something was changed in the zammad configuration, but before I could attach the files to the ticket.

Steps to reproduce the behavior:

every time I try to attach a file I get this error and it won’t let me attach [crit] 18#18: *1161 open() “/var/lib/nginx/body/0000000005” failed (13: Permission denied), client: 172.21. 0.1, server: _, request: “POST /api/v1/attachments HTTP/1.0”, host: “xxxxxxxx”, referrer: “xxxxxxxx” if attachments can be created tickets normally, with attachments it does not allow the ticket to be created. Any idea?

Consider upgrading to the latest available Zammad 6.3.1-x version please.

It was working fine, do you think that by updating it can be fixed?

I don’t care if it’s “working fine”. According to the first article it isn’t.
Your version is outdated at least for 4 months. Keep your instance updated.

ok, I will update it and if something happens I will inform you friend, thanks

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One question please, sorry, I have to stop the container and run the commands:

$ cd zammad-docker-compose
$gitpull
$docker-compose pull
$docker-compose up -d

Or should I remove the container with docker-compose down? Thanks for help.

Yes, as mentioned in: Updating Zammad — Zammad System Documentation documentation
However, this documentation part is expecting you have installed it the way it’s documented. If you have adjusted anything in between, then you’ll have to find another way.

I’m update and now can send files.

Thanks

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