Tickets via E-Mail

Technical assistance
1

Hello, I have Zammad installed. I have now activated email tickets. Incoming e-mails are also loaded into the ticket system.

However, when I reply to the ticket, no email is sent to the customer.

Did I forget to set something there?
Do I have to pay attention to something?

I use version 5.0.x

Thank you!

Hallo,
ich habe Zammad installiert.
Ich habe mir dann die E-Mail Tickets aktiviert.
Eingehende E-Mails werden auch problemlos in das Ticketsystem importiert.

Wenn ich nun aber auf das Ticket antworte wird keine E-Mail an den Kunden gesendet. Wieso ist das so?

Habe ich da etwas vergessen einzustellen bzw. muss ich etwas beachten?

Ich nutze die Version 5.0.x

Danke!

2

It’s hard to tell what exactly you’re doing so I’m just assuming you’re not replying with an email article for whatever reason. For this reason I’m dropping you the following up on ticket documentation hopeing it helps.

https://user-docs.zammad.org/en/latest/basics/service-ticket/follow-up.html

3

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