Tickets dissapear when switching to another row

[Timon]

Infos:

• Used Zammad version: 4.0.x
• Browser: Chrome + Edge

Hi,

when I am in a customers account in overviews and have a look at the tickets, everything works fine:

But when i switch to another row (e.g. My tickets) and switch back to the original one, all tickets dissapear:

After reloading the page, the tickets are visible again.
I tested it in different browsers and in different accounts, its everytime the same problem.

Is this a bug of version 4.0.x?

Thanks
Timon Hörn

[zer0g]

Same problem here.

Customer notified me, that she couldn’t view her shared organisation’s tickets.
When switching back to my tickets, the entries also disappear

• Used Zammad version: 4.0.x
• Running on Ubuntu 18.04

[cbrand]

I just set up a new install of Zammad 4 and during testing from the customer interface, I’m seeing the same thing.
Customer user logs in and they are on the My Tickets Overview page. Selecting My Organization Tickets shows a blank page and if they select the My Ticket overview the page is empty. If they refresh the browser page the tickets show up, but disappear if selecting a different overview.

Zammad 4.0.0-1618317685.4e8845ca.focal
Ubuntu 20.04.2

[MrGeneration]

Zammad 4.0 was affected by this bug: Customer overview doesn't load on change · Issue #3479 · zammad/zammad · GitHub

This has been solved with Zammad 4.1.