Tickets disappear from the left bar

[jimwendrich]

Infos:

• Used Zammad version: 5.3
• Used Zammad installation type: package?
• Operating system: ubuntu 18.04 LTS
• Browser + version: newest Chrome & Vivaldi (based on chrome)

Expected behavior:

All Tickets remain in the left bar over night.

Actual behavior:

From time to time, several colleagues have reported that various tickets that were guaranteed to still be in the left bar at the end of the working day disappear overnight.

Steps to reproduce the behavior:

Nothing I guess?

Before anyone asks: Yes, the refresh setting is set to “keep tab”.
Also as they described they were not refreshing a ticket or anything. Just happens over night

Thanks for any help!

[rolfschmidt]

I think there is a limit … if you open up more then 30 tabs then it will automatically close some of the task sidebar.

You can check your settings via

zammad run rails r "puts Setting.get('ui_task_mananger_max_task_count')"

Not recommended tho to increase that limit.

[jimwendrich]

Hi @rolfschmidt one of my colleagues said he has 30 open tickets right now - So I think this is it.
Thank you!

He also said that there were not just like the last 5 Tabs killed, but instead some randomly inbetween.
Do you got more Information on how this works (which tabs will get killed).

Also you dont recommend to increase this limit. Is it because of performance or workflow reasons?
My Colleagues have to overview alot long-term-topics at the same time. So now they wish to increase it to like 50.

[fliebe92]

Hi @jimwendrich. The taskbar entries that have been untouched for quite a while should get cleaned up. The cleanup is performed until the open taskbar entries are less than the allowed number.

AFAIR, due to the fact that all opened taskbar entries are e.g. loaded and rendered (on the client side), you should not increase this number.

[jimwendrich]

Hi @fliebe92 and thank you, this helps alot.
We will discuss internally if we increase the limit.