Ticket Title change via workflow or triggert not working


  • Used Zammad version: 6.0.0-1692374817.3b8df7cc.focal
  • Used Zammad installation type: (source, package, docker-compose, …) package
  • Operating system: ubuntu
  • Browser + version: firefox 115

Expected behavior:

  • i try to change the ticket title with 2 variable: Offboarding #{ticket.kuerzel} #{ticket.austrittsdatum}

ticket.kuerzel and ticket austrittsdatum are objects and the user need to type this in, if he create an Offboarding Ticket for a employee.

It would help me prioritize if I could see the employee’s abbreviation and the date of the last day in the title of an ticket.

Unfortunately, users write all sorts of nonsense in the title. Because of this i like to create the title with the data i already collect from them.

Actual behavior:

  • it’s not working. Not via Workflow and not via Trigger. It would help me prio

Steps to reproduce the behavior:

  • creating a workflow or trigger for changing the ticket title.

As far as I’m aware you cannot use variables in these types of fields but in e.g. articles.