Ticket Subscribe is perceived as Ticket Update


  • Used Zammad version: 5.2.1
  • Used Zammad installation type: (package)
  • Operating system: ubuntu 20.04
  • Browser + version: 102+

Expected behavior:

I have an overview called “my last closed tickets”. It should show last ticks closed by me (as agent). The condition “Updated by” is used.

However, this Condition sees “subscribe or Mention” as an update, although in reality no relevant content was updated, just another agent has removed his subscribe.

is there a way to “Remove Mention” from “Update by” is taken out ?

Actual behavior:

If Subscribe is removed, then “Updated by=Current User” no longer applies. Because removing subscribe is perceived as an update.