Hi,
First of all, i’m sorry for my english, i’m french ^^
So I have a problem with the creation of ticket_status.
Indeed, I have created several statuses with the REST API but they do not appear in the panel.
However, they do appear in the trigger parameters…
Do you have a solution to make them appear?
In addition here is the result of the request “GET https://support.allsgroup.fr/api/v1/ticket_states”
[
{
“id”: 1,
“state_type_id”: 1,
“name”: “new”,
“next_state_id”: null,
“ignore_escalation”: false,
“default_create”: true,
“default_follow_up”: false,
“note”: null,
“active”: true,
“updated_by_id”: 1,
“created_by_id”: 1,
“created_at”: “2021-06-14T20:43:06.910Z”,
“updated_at”: “2021-06-14T20:43:06.950Z”
},
{
“id”: 2,
“state_type_id”: 2,
“name”: “open”,
“next_state_id”: null,
“ignore_escalation”: false,
“default_create”: false,
“default_follow_up”: true,
“note”: null,
“active”: true,
“updated_by_id”: 1,
“created_by_id”: 1,
“created_at”: “2021-06-14T20:43:06.945Z”,
“updated_at”: “2021-06-14T20:43:06.945Z”
},
{
“id”: 3,
“active”: false,
“updated_by_id”: 8,
“name”: “pending reminder”,
“state_type_id”: 3,
“next_state_id”: null,
“ignore_escalation”: true,
“default_create”: false,
“default_follow_up”: false,
“note”: null,
“created_by_id”: 1,
“created_at”: “2021-06-14T20:43:06.968Z”,
“updated_at”: “2021-06-20T14:11:08.433Z”
},
{
“id”: 4,
“state_type_id”: 5,
“name”: “closed”,
“next_state_id”: null,
“ignore_escalation”: true,
“default_create”: false,
“default_follow_up”: false,
“note”: null,
“active”: true,
“updated_by_id”: 1,
“created_by_id”: 1,
“created_at”: “2021-06-14T20:43:06.984Z”,
“updated_at”: “2021-06-14T20:43:06.984Z”
},
{
“id”: 5,
“state_type_id”: 6,
“name”: “merged”,
“next_state_id”: null,
“ignore_escalation”: true,
“default_create”: false,
“default_follow_up”: false,
“note”: null,
“active”: true,
“updated_by_id”: 1,
“created_by_id”: 1,
“created_at”: “2021-06-14T20:43:06.999Z”,
“updated_at”: “2021-06-14T20:43:06.999Z”
},
{
“id”: 6,
“state_type_id”: 7,
“name”: “removed”,
“next_state_id”: null,
“ignore_escalation”: true,
“default_create”: false,
“default_follow_up”: false,
“note”: null,
“active”: false,
“updated_by_id”: 1,
“created_by_id”: 1,
“created_at”: “2021-06-14T20:43:07.015Z”,
“updated_at”: “2021-06-14T20:43:07.015Z”
},
{
“id”: 7,
“active”: true,
“updated_by_id”: 8,
“name”: “pending close”,
“state_type_id”: 4,
“next_state_id”: 4,
“ignore_escalation”: true,
“default_create”: false,
“default_follow_up”: false,
“note”: null,
“created_by_id”: 1,
“created_at”: “2021-06-14T20:43:07.038Z”,
“updated_at”: “2021-06-20T14:48:40.798Z”
},
{
“id”: 8,
“state_type_id”: 7,
“updated_by_id”: 8,
“name”: “Answered”,
“next_state_id”: null,
“ignore_escalation”: true,
“default_create”: false,
“default_follow_up”: false,
“note”: null,
“active”: true,
“created_by_id”: 8,
“created_at”: “2021-06-20T14:27:47.891Z”,
“updated_at”: “2021-06-20T14:47:53.466Z”
},
{
“id”: 9,
“state_type_id”: 2,
“updated_by_id”: 8,
“name”: “Customer-Reply”,
“next_state_id”: null,
“ignore_escalation”: true,
“default_create”: false,
“default_follow_up”: false,
“note”: null,
“active”: true,
“created_by_id”: 8,
“created_at”: “2021-06-20T14:28:02.606Z”,
“updated_at”: “2021-06-20T14:32:18.773Z”
},
{
“id”: 10,
“state_type_id”: 2,
“updated_by_id”: 8,
“name”: “En cours de traitement”,
“next_state_id”: null,
“ignore_escalation”: true,
“default_create”: false,
“default_follow_up”: false,
“note”: null,
“active”: true,
“created_by_id”: 8,
“created_at”: “2021-06-20T14:28:10.518Z”,
“updated_at”: “2021-06-20T14:32:17.108Z”
},
{
“id”: 11,
“state_type_id”: 2,
“updated_by_id”: 8,
“name”: “Attente administrative”,
“next_state_id”: null,
“ignore_escalation”: true,
“default_create”: false,
“default_follow_up”: false,
“note”: null,
“active”: true,
“created_by_id”: 8,
“created_at”: “2021-06-20T14:28:17.603Z”,
“updated_at”: “2021-06-20T14:32:15.641Z”
},
{
“id”: 12,
“state_type_id”: 2,
“updated_by_id”: 8,
“name”: “Attente retour client”,
“next_state_id”: null,
“ignore_escalation”: true,
“default_create”: false,
“default_follow_up”: false,
“note”: null,
“active”: true,
“created_by_id”: 8,
“created_at”: “2021-06-20T14:28:24.772Z”,
“updated_at”: “2021-06-20T14:32:13.820Z”
},
{
“id”: 13,
“state_type_id”: 2,
“updated_by_id”: 8,
“name”: “Attente technicien niveau II”,
“next_state_id”: null,
“ignore_escalation”: true,
“default_create”: false,
“default_follow_up”: false,
“note”: null,
“active”: true,
“created_by_id”: 8,
“created_at”: “2021-06-20T14:28:30.121Z”,
“updated_at”: “2021-06-20T14:32:12.657Z”
},
{
“id”: 14,
“state_type_id”: 2,
“updated_by_id”: 8,
“name”: “Pris en charge - N1”,
“next_state_id”: null,
“ignore_escalation”: true,
“default_create”: false,
“default_follow_up”: false,
“note”: null,
“active”: true,
“created_by_id”: 8,
“created_at”: “2021-06-20T14:28:40.354Z”,
“updated_at”: “2021-06-20T14:32:11.604Z”
},
{
“id”: 15,
“state_type_id”: 2,
“updated_by_id”: 8,
“name”: “Pris en charge - N2”,
“next_state_id”: null,
“ignore_escalation”: true,
“default_create”: false,
“default_follow_up”: false,
“note”: null,
“active”: true,
“created_by_id”: 8,
“created_at”: “2021-06-20T14:28:44.133Z”,
“updated_at”: “2021-06-20T14:32:10.218Z”
},
{
“id”: 16,
“state_type_id”: 2,
“updated_by_id”: 8,
“name”: “Pris en charge Technique”,
“next_state_id”: null,
“ignore_escalation”: true,
“default_create”: false,
“default_follow_up”: false,
“note”: null,
“active”: true,
“created_by_id”: 8,
“created_at”: “2021-06-20T14:28:50.554Z”,
“updated_at”: “2021-06-20T14:32:08.780Z”
},
{
“id”: 17,
“state_type_id”: 2,
“updated_by_id”: 8,
“name”: “Escalader vers un Administrateur”,
“next_state_id”: null,
“ignore_escalation”: true,
“default_create”: false,
“default_follow_up”: false,
“note”: null,
“active”: true,
“created_by_id”: 8,
“created_at”: “2021-06-20T14:28:56.865Z”,
“updated_at”: “2021-06-20T14:32:07.090Z”
},
{
“id”: 18,
“state_type_id”: 2,
“updated_by_id”: 8,
“name”: “Prise en charge Commercial”,
“next_state_id”: null,
“ignore_escalation”: true,
“default_create”: false,
“default_follow_up”: false,
“note”: null,
“active”: true,
“created_by_id”: 8,
“created_at”: “2021-06-20T14:29:02.127Z”,
“updated_at”: “2021-06-20T14:32:03.666Z”
},
{
“id”: 19,
“state_type_id”: 2,
“updated_by_id”: 8,
“name”: “Attente traitement Commercial”,
“next_state_id”: null,
“ignore_escalation”: true,
“default_create”: false,
“default_follow_up”: false,
“note”: null,
“active”: true,
“created_by_id”: 8,
“created_at”: “2021-06-20T14:29:07.570Z”,
“updated_at”: “2021-06-20T14:32:01.705Z”
},
{
“id”: 20,
“state_type_id”: 2,
“updated_by_id”: 8,
“name”: “Pris en compte”,
“next_state_id”: null,
“ignore_escalation”: true,
“default_create”: false,
“default_follow_up”: false,
“note”: null,
“active”: true,
“created_by_id”: 8,
“created_at”: “2021-06-20T14:29:15.098Z”,
“updated_at”: “2021-06-20T14:31:56.639Z”
}
]