Ticket state in email subject

Feature requests
1

Title:

  1. What is your original issue/pain point you want to solve?
    By sending tickets via mail
  2. Which are one or two concrete situations where this problem hurts the most?
    refer 1
  3. Why is it not solvable with the Zammad standard?
    This feature doesn´t exit, only a variabel like "#{ticket.state.name} "
  4. What is your expectation/what do you want to achieve?
    I wan´t to give my clients, a better experience about support and wan´t to give them a actually stand of the ticket > open > close > reopend
    If there is any more useful information, feel free to share it all (e.g.: mockup screenshots, if something is UI related, or the API URL/documentation URL for a service you need a connection to).

Your Zammad environment:

  • Average concurrent agent count: 6
  • Average tickets a day: 20-30
  • What roles/people are involved: clients

Anything else which you think is useful to understand your use case:

Thank you and have fun.

2

I don’t understand the problem. You want the variable in the email header or email title?
If you actually mean header, this is not normally viewed by people, so how would this help your client?
If you mean the email title: Create a trigger and use the ticket.state.name variable in your email title.

3

I just had to look it up in our support instance.

The feature request is not about the email headers but the possibility to have variables in the tickets title (and thus email subject).

If I understood it correctly a general placeholder that’s always there.

4

Sorry for the late response - Yes that should it be :upside_down_face: