Ticket number varies in character length

Technical assistance
1

Infos:

  • Used Zammad version: 6.1
  • Used Zammad installation type: source
  • Operating system: Ubuntu 22.04
  • Browser + version: Chrome

Hello everyone,

today we noticed that the ticket number varies in the length of the characters. We noticed this because a colleague wanted to delete a ticket and we received the following error:

image

image

We estimate that the character length of the ticket number is related to this.

image

Is there any idea what we can do?

Thank you very much,
Andreas

2

The ticket number will grow over time. So my guess is that 10512 is a lot older than 108686.

Regarding your error message, the error ID should be looked up in your production.log when it occurs as it’s a random ID. Also it would be relevant to know how exactly the removal was tried.

Another thing:
6.1 is outdated (and was in March too) - please upgrade asap.