Ticket Merging error InFailedSqlTransaction


  • Used Zammad version: 6.1.0-1700492762.96ac5a60.bionic
  • Used Zammad installation type: package
  • Operating system: Linux Ubuntu 20.04.6 LTS
  • Browser + version: newest chrome

Expected behavior:

Merging one ticket into another works.

Actual behavior:

Merging throws error.

Steps to reproduce the behavior:

Try to merge this ticket?

I see nothing special there. Both tickets include some emails and notes and small PDF attachements.

zammad webapp:


postgresql log:

Thanks for any help!

Hi @jimwendrich. Do you have some more information about your tickets, especially about the links to other tickets/knowledge base articles?

Hi @fliebe92 as far as I know it only happens in one ticket when trying to merge it to the main-ticket of that project.

While writing you more information I saw that the ticket had 2 connections to the main-ticket. (Happens sometimes, a bit buggy).
I removed these connections, tried merging again, and it worked.

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