As I am new into the world of Zammad, I came very soon to the proplem, that I have different customers. And I need different informations from each of them, while also their tickets come in different usecases to me. So to show every ticket object to every customer would be unnecessary and also we don’t want every customer to see everything.
To my need:
instead of only having ticket.customer and ticket.agent it would be nice to have more options.
Then the objects could be assigned to each Customer or group of customers in the same place.