Is it possible to fill the description of a ticket based on a category? We have different ticket types and since there is no way to create dynamic forms, where you can show context based fields, a simple solution would be to fillout the description with a template. (This feature is very similar to discourse. When I select a category, the description is prefilled with a template).
I could build a workaround and prefill the ticket information using another webpage with a link, which prefills the description based on the ticket type. I really want to keep the system as simple as possible.
Having a ticket based layout is the ultimate solution, but seems to be too complex.: Ticket layout based on role - #4 by MrGeneration