Ticket fields are readonly for users with secondary organizations on tickets created by another user


  • Used Zammad version: 5.2.x
  • Used Zammad installation type: Source
  • Operating system: Ubuntu 20.04.1 LTS
  • Browser + version: Firefox 104.0.1, Chrome 104.0.5112.102

Expected behavior:

  • As a customer with secondary organizations and shared organization enabled, i expect to be able to edit ticket fields on tickets created by another user.

Actual behavior:

  • If a user with customer role tries to edit a ticket belonging to the secondary organization and is created by another user the status field is greyed out.


Steps to reproduce the behavior:

  1. Make sure the user have customer role and have access to a secondary organization with shared organization enabled.
  2. Create a ticket with another user
  3. Try to change status on the ticket with the user from step 1.