I am not entirely sure whether this is the right subsection to ask this. It is not so much a feature request as a request about a feature. We are looking into combining zammad with our ERP. We are able to import XML files into our ERP.
Correct me if I’m wrong, what I gathered from the docs and the forum it is possible to export tickets as xlsx or creating a PDF. What I was wondering about is whether zammad can also export XML files that we need? If not, are there other export options aside from PDF and xlsx?