Infos:
- Used Zammad version: 6.4.1-1735815640.3ddf2933.jammy
- Used Zammad installation type: (source, package, docker-compose, …)
- Operating system: Ubuntu 24.04.1 LTS"
- Browser + version: Chrome Firefox
Expected behavior:We have several subgroups under a main “Users” group, with email aliases configured to distinguish between them. However, when someone creates a ticket or tags a specific subgroup, the email notifications are sent to all subgroups or groups instead of just the targeted one.
How can we configure Zammad to ensure email distribution is properly segregated so that notifications are only sent to the relevant subgroup?