Ticket disappears from sidebar whenever clicking "Update" in ticket


  • Used Zammad version: 6.1.0
  • Used Zammad installation type: package
  • Operating system: ubuntu 18.04
  • Browser + version: Firefox 118.0 / Chrome 117

Expected behavior:

When I update a ticket i want it to stay open in my sidebar so I can check back on it later.

Actual behavior:

Ticket disappears from sidebar whenever you click “Update” in a ticket

Steps to reproduce the behavior:

  1. Open ticket
  2. Press “Update”
  3. Ticket disappears from sidebar

The expected behavior has worked up until last week.
I updated from zammad 6.0 to 6.1 today to try to fix it, I cleared cookies from my browser and also tried a different browser to no avail.
I also can’t seem to find anything in the settings that would explain the sudden change of behavior.

Any help would be much appreciated

Thank you!

Hi @matsc-h. Sounds like this to me…

Oh god, I’m blind. Sorry. That solved it.

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