Ticket custom object

[PeterDijkhuizen]

Hi,

We need the version of the product for our ticket registration. The version number differs per customer, their version number is available via an API with a unique key per organization.

For the key I have created a custom object on the organization, for the ticket I have created an object with an external data source, I want to use the key in the URL. But no matter what I do, it won’t work.

Can anyone point me in the right direction?

Thanks!

[fliebe92]

Hi @PeterDijkhuizen. Maybe this and/or this helps.

[PeterDijkhuizen]

Hi @fliebe92 I the editor it works #{search.term} but instead of the #{search.term} I want to use the organization object #{organization.custom_key}.

I see the value of the custom_key on the organization page of the ticket and when I copy/paste it into the field it also works, but I want to skip that manual step.

[fliebe92]

You did not read the documentation entirely

Maybe #{ticket.organization.custom_key} is working.

[PeterDijkhuizen]

@fliebe92

#{ticket.organization.custom_key}

That works! Before it shows any data I need to give the field any input, like an space or something like that, is there way to workaround that?

[fliebe92]

@PeterDijkhuizen

Before it shows any data I need to give the field any input, like an space or something like that, is there way to workaround that?

Not sure if I got that correctly, but IMO there is no way around it. You need to trigger the search to get some results.

[PeterDijkhuizen]

Thank you! I will look into the triggers maybe I can get to work with that.