I’m not sure what the procedure is, because this has already been requested in a different forum but is closed, and I’d like to bring it up again and extend it.
It’s great that sipgate.io is now directly integrated, but I’m missing two crucial features to make it useful:
When an unknown number calls, it would be great to have a button “create new user” or “assign to user” directly in the call list, so I can quickly note down who’s number it is.
During and after the call it would be great to be able to conveniently create a ticket, with the correct customer pre-selected and the call time attached to the ticket.
When an unknown number calls,…
You shoud click on the number, a new User ca be created!
During and after the call it would be great to be able to conveniently create a ticke…
Click on Username and on the right top site “action”->new Ticket, the ticket is pre-selected
No, I can’t click on it (Zammad 2.5.x). I get 5 suggestions for customers “Maybe…” above the number which I can click, but I can’t click on the number.
I know, at least when I have a user that is possible, but it takes a lot of clicks when being on the phone.
However, I’d still have a feature request, even if this was fixed: Often, an unknown number doesn’t mean that it’s a new user, most often I already have a customer, but didn’t know the number yet; so it would be great to have a quick “search user & assign number”, instead of needing to copy the number around.