I’m currently evaluating zammad for a replacement to our old ticket management solution.
At the moment, it seems very interesting, but I still need to skill on the product.
One of my issue is that we have some customers that are authorized to request a phone call back when opening a ticket for an urgent purpose.
So I plan to have different ticket creation forms
=> form1 with a tick-box that allow an authorized customer to request a phone call back
=> form2 without this tick-box for unauthorized customers
I saw that I can customize objects in System/Objects, but if I add a new boolean attribute, it is shown to all customers.
I would be happy with an attribute displayed only if a condition is met (like a callback_enabled=true|false attribute in the zammad organization)
Is there any option to implement such a behavior ?
Maybe a better idea ?
Thanks for reading.
Used Zammad version: 4.1.x
Used Zammad installation type: docker/ansible playbook inspired from zammad docker-compose