The methods youâre using here are not officially supported and may change at any time. Thus theyâre not really future proof at all. Zammad allows you to get the triggering articleâs content. Thatâs what you can rely on (see: Articles â Zammad documentation )
You can perfectly trigger several triggers with âaction createdâ to e.g. contact external third parties. That is if thatâs fitting for that moment.
If itâs not then Zammad doesnât allow you to do what youâre trying to.
hello dirk did you manage it? I am facing the same problem and canât manage to split the respective string using the <p> objects and then output it afterwards
I wanted to split the string using the <p> elements and then output the respective array value, but I canât get it to work