The right request to display escalated tickets in zammad

Technical assistance
1

I know it is possible to list escalated tickets using the Escalated Tickets bar, but I am asking if there is a way to display Escalated tickets using a request in the search bar.

For example : (state:closed) this request shows the closed in zammad

What is the right request to show all escalated tickets ?

2

Hi, you can create your own view under settings / overviews

Cheers Yves

3

Keep in mind the mentioned overview limitations on this page:
https://admin-docs.zammad.org/en/latest/manage/overviews.html

4

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