It would be interesting to have a feature that allows you to display the time that has been counted on the different tickets of a customer.
This way the customer or the company knows how much support time they have used (ex : Support: 7.5h / 8h).
By clicking on the link they arrive at a page with the details of time used per ticket?
I saw this suggestion here: Customer should see accounted time · Issue #1386 · zammad/zammad · GitHub
Regards,
Théo