Text modules: Is there a variable to insert current date/time on article creation?


  • Used Zammad version: 5.3.1 (5.3.1-1675806064.85c9455d.bullseye)
  • Used Zammad installation type: package
  • Operating system: Debian 11.6 (bullseye)
  • Browser + version: Chrome 110, Firefox 110

Expected behavior:

  • Add a variable like #{article.created_at} or #{now} in a text module, so when creating a new article and using this text module the current date and time is inserted.

Example text module CSV:

"","ucb - Unsuccessful callback","","Called customer at #{article.created_at}, not phonable","",true,""

Actual behavior:

  • #{article.created_at} is - understandably - empty at article creation time. So the following text is inserted when using ::ucb:
Called customer at -, not phonable

Steps to reproduce the behavior:

  • Add a new text module and insert the variable #{article.created_at} in the text.

No there’s no such variable that would provide the current time of the system.