Text formatting answers in the knowledge base doesn't work as expected

*Used Zammad version: 3.2.0-1578664361.375c4929
*Used Zammad installation source: Debian Package
*Operating system: Ubuntu 18.04
*Browser + version: Firefox 72.0.1

Expected behavior:

Actual behavior:

  • The shortcut for headings is actually ctrl+SHIFT+

Steps to reproduce the behavior:

  • Type some text in an answer
  • Attempt to change to H1 by pressing ctrl+alt+1
    *nothing happens (on my setup)

You can find the current keyboard shortcuts by opening your profile on the bottom left on the screen and clicking on keyboard shortcuts. There it says correctly that it’s Ctrl+Shift+1 etc.

The screenshot shows shortcuts for macos as the title below states.
Is that not straight forward? If not, how could we improve that page to make it clearer?