I would like to propose to change the keyboard shortcut for “Update as closed” in the Zammad texteditor.
Currently its Shift+Ctrl+c.
Unfortunately this is way to close for Ctrl + c and it sometimes happens that unfinished messages get sent out to customers unintentionally.
Could this be changed to e.g. Shift+Ctrl+u?
This appears to be unused and the chance is low that it is used unintentionally ona keyboard.