Templates for customers

Hello!

It would be awesome if there is a way to select an option and that one is connected to a script

example:

type of request → ( new user; inquiry; etc)

choosing “new user”

→ option new user opening a textbox with selfwritten template

choosing “inquiry”
→ option inquiry opening empty textbox

and so on.

It would help gathering more information during the ticket creation by customers and making it more efficient since the customer can choose an option and receive a premade template to fill in.

Best regards

LittleITworld

What you are looking for is Core Workflows which is now found in v5

https://admin-docs.zammad.org/en/latest/system/core-workflows.html

2 Likes

Yes! Thank you for showing me. Maybe you know this as well:

Is it possible to sort objects individually?
At the moment my created objects are ordered by name but I want to sort them differently for my customers.