Good afternoon,
Is there any way to select templates on an existing ticket?
For example for sending a standard mail?
Or when tagging to another service we would like to work with a template to be filled in first.
It would be easy if you can retrieve those templates from zammad via a dropdown or something like this:
Does this already exist?
Kind Regards,
No. Ticket templates are for ticket creations already. They hold way more than just text. (Templates — Zammad Admin Documentation documentation)
If you’re aiming at wordings, consider using text modules: Text Modules — Zammad Admin Documentation documentation
Perfect! Thank you very much!
This topic was automatically closed 360 days after the last reply. New replies are no longer allowed.
