Telegramm as an trigger response option

It is one of the importantest option for us that we can use the telegram bot. sadly i dont see any possibility to add an autotrigger to answer an telegramm incoming message.

Also it would be nice when the complexer bot programming would be added into the zammad interface.
(adding commands for example to let the user predefine which apartment he wanna reach, etc)
thx for u great work

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