Infos:
- Used Zammad version: 6.3.1-1717736003.30932276.jammy
- Used Zammad installation type: package
- Operating system: ubuntu 22.04
- Browser + version: any
Expected behavior:
One time message to the client and inform in the system about issue.
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Actual behavior:
Sometimes when Zammad has internet connectivity problems (my router problem for example) and i have active communication with a customer in telegram it starts indefinitely sending this text to the client “Sorry, we could not handle your message. The file could not be retrieved from the bot.”
I tried disable and enable telegram in settings with no luck. Only Zammad restart solves the problem.
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Steps to reproduce the behavior:
Zammad had issues with internet connection (router problem). I had active communication with customer in telegram.
This happened three times but i think it started after upgrading to the latest version.
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Screenshot:
