Hello,
Good day.
Just wanted to ask if the creation of tickets via Telegram is only done while a user manually sends a message to the bot?
I have Telegram Channel configured and it does create the ticket, but only when i manually send it to the bot.
I tried an alert sent to the same bot and it did not create the ticket.
Purple one created the ticket (manually sent)
Bottom one didnt create ticket.
Can you confirm if this is by design?
Thanks in advance!